VitroPlus

VitroPlus is a family-run car glazing business founded in 2004 in Ohey, in the province of Namur. Windscreen repair and replacement for cars, trucks, agricultural and construction machinery, window tinting and bodywork cutting.

A member of the Autoglass Clinic network since 2015, the company now runs two centres, in Ohey and Wierde, and three mobile teams working at customers’ homes or workplaces.

Every request started with a call or an email. The customer had to describe the vehicle and the damage over the phone, the team re-keyed that information into its business software, then called back to book an appointment or send a quote.

Make it simple for the customer: let them enter all the details themselves, whenever they want, without picking up the phone.

For VitroPlus, receive requests that are already qualified, with everything the team needs to book an appointment or write a quote.

A showcase site presenting every service, and two guided four-step flows: booking an appointment and requesting a quote.

At the heart of both flows, a configurator built from scratch: a car reproduced in SVG, seen from above, on which the customer directly selects the damaged window or windows. For a windscreen, a few questions about the chip (how many, size compared with a €2 coin, distance from the edge) are enough for the site to diagnose by itself whether a repair is possible or a replacement is needed.

For cutting and fitting glass on vans, the configurator draws the vehicle from its length (L1 to L4), its height and its sliding doors, then lets the customer choose, window by window in a dedicated dialog, the tint and the type of glass, fixed or sliding.

The request then lands complete at VitroPlus: vehicle, damage, insurance, preferred date and place, with nothing to re-key.